Frequently Asked Questions

Everything you need to know about MizzClean services

What areas do you serve?

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We proudly serve Charlotte, NC and surrounding areas including Matthews, Mint Hill, Huntersville, Cornelius, and Davidson. If you're not sure if we cover your area, give us a call at (704) 777-0638!

How much do your services cost?

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Our pricing varies based on the service type and size of your space:

  • Residential Cleaning: Starting at $89
  • Deep Cleaning: Starting at $149
  • Commercial Cleaning: Starting at $199
  • Window Cleaning: Starting at $79
  • Move In/Out: Starting at $179

We offer free quotes! Book a consultation or use our online booking system for exact pricing.

Are you insured and bonded?

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Yes! MizzClean is fully licensed, insured, and bonded. Your home and belongings are protected, and our team members are thoroughly background-checked for your peace of mind.

Do I need to provide cleaning supplies?

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No! We bring all necessary cleaning supplies and equipment. We use professional-grade, eco-friendly products that are safe for children and pets. If you prefer we use specific products, just let us know!

How long does a cleaning take?

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Cleaning time depends on the size of your space and service type:

  • Standard home (1,500 sq ft): 2-3 hours
  • Deep cleaning: 4-6 hours
  • Commercial spaces: Varies by size

We'll provide an estimated timeframe when you book.

Do I need to be home during cleaning?

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Not at all! Many of our clients prefer to be away during cleaning. We can arrange a secure way to access your home. Your comfort and convenience are our priority.

What if I'm not satisfied with the cleaning?

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Your satisfaction is 100% guaranteed! If you're not completely happy with our service, let us know within 24 hours and we'll come back and re-clean the areas of concern at no extra charge.

How do I book a cleaning?

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Booking is easy! You can:

  • Book online and pay securely with our online system
  • Call us at (704) 777-0638
  • Email us at info@mizzclean.com
  • Use our live chat feature on this website

Do you offer recurring cleaning services?

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Yes! We offer weekly, bi-weekly, and monthly cleaning schedules. Recurring customers receive special discounted rates. Contact us to set up a regular cleaning schedule that works for you.

What's your cancellation policy?

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We understand plans change! Please give us at least 24 hours notice if you need to cancel or reschedule. Cancellations with less than 24 hours notice may be subject to a fee.

Are your cleaning products eco-friendly?

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Absolutely! We prioritize using eco-friendly, non-toxic cleaning products that are safe for your family, pets, and the environment. All our products are effective yet gentle.

Can you clean while I'm at work?

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Yes! We're flexible with scheduling. Many of our clients prefer having their homes cleaned while they're at work. We can arrange a secure key exchange or lockbox access.

Still have questions?

We're here to help! Contact us anytime.